Return & Refund Policy

At Never Naked, we value our customers and want you to be completely satisfied with your purchase. If there are any issues with your order, please review our return and refund guidelines below.

Damaged or Defective Items

• If you receive an item that is damaged or defective, please contact our customer service team within 14 days of receiving your order.

• We will arrange for a replacement or a full refund, depending on your preference and product availability.

• To process your claim, we may request photos of the damaged or defective item.

Non-Delivery of Packages

• If your package does not arrive within the shipping timeframes outlined in our Shipping Policy (7–10 business days within Europe, 10–15 business days internationally), you may file a claim.

• Once verified, we will issue a full refund for the undelivered order.

Conditions for Returns

• Items must be unworn, unwashed, and in their original condition (excluding defective or damaged items).

• All original packaging and tags must be included.

• Refunds will be processed back to your original method of payment.

How to Initiate a Return or Claim

• Contact our customer service team at [customer service email] with your order number and details of the issue.

• For defective or damaged items, please include clear photos.

• Our team will guide you through the return or refund process.

Exclusions

• We do not accept returns for items damaged due to misuse, normal wear and tear, or incorrect care of garments.

We take pride in the quality of our products and the satisfaction of our customers. If you experience any issues, our team is here to make things right.